Policy
a. Services:
We provide customized cleaning services that are tailored to meet the specific needs of clients. All services provided by Squick follows a standard protocol. Services included but are not limited to dusting, vacuuming, mopping, wiping surfaces and sanitizing. Company understands every client has unique requirements, therefore
each service will be customized according to the clients’ specific instructions.
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b. Adjustment of Service Costs Due to Inflation
The Client acknowledges that the cost of services may be subject to adjustment over
time to account for inflation and other economic factors. The Company reserves the right to increase service fees annually to reflect changes in the Consumer Price Index (CPI) or other relevant economic indicators. Such adjustments will not exceed a reasonable percentage to ensure continued quality and sustainability of services.
The Company will provide the Client with a minimum of 30 days’ written notice before
implementing any increase in service costs.
The notice will include the new rates and
the effective date of the change. If the Client does not agree to the revised rates, they
have the option to terminate the agreement within the 30-day notice period without
penalty.
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c. Payment:
All services may require a card on file. Payment must be made in full on the date of the
invoice. The client has 5 days from the date of invoice to fulfil payment. If payment has
not been received after this period, a reminder of non-payment will be sent. In the event that payment is not received within 3 days, Company will charge the card on file. In the event card is not on file and payment is not received in 3 days of the due date, the company has the right to cancel all bookings, and full payment will be expected. A 20% interest fee will be added to your invoice and if payment is not received in 3 days from the day of of notice an additional 3% will be charged every 30 days after. In the
event of non-payment, the company reserves the right to take legal action to collect the outstanding amount, and the client will be liable for any associated cost.
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d. Refund:
In the event that client is unsatisfied with our service, we will make every effort to address and resolve any issues or concerns that may occur. We do not provide refunds on services that have already been provided.
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e. Cancellation Policy:
We require clients’ to provide 24 hours’ notice before cancelling a scheduled service. In the event of a late cancellation, there will be charge of 50%. If the client fails to cancel and our team is already on site, the client will be responsible for paying the full amount for the service booked. eWe understand that unforeseen circumstances may arise, we will work with our clients to reschedule their services at a convenient time for both parties.
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f. Urgent Cleans:
We require 24 hours’ notice to ensure that our staff is ready and available to book your service. In the event of an urgent clean, we have a team available on call to accommodate your request. An urgent fee of $100 will be charged for same-day service. We understand that urgent situations may arise, and we will do our best to
accommodate our clients’s needs as much as possible.
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g. Change of Service:
For any changes of services, we kindly request a 48-hour notice. While we recognize
unforeseen changes, to accommodate our team’s planning and scheduling, a change
of service within 24 hours incurs a fee of $50.
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h. Liability and Insurance:
We take full responsibility for any damages, loss of property, or accidents that may occur during cleaning services. We are fully insured and bonded, including WorkSafeBC coverage for our employees. We request that our clients’ have home insurance, tenant insurance, or business insurance prior to booking our services. This ensures that our clients’ are fully protected in case of any unforeseen events. We prioritize the
safety and security of our clients and their properties, and we take every measure to ensure that our services are provided with the highest level of professionalism and care.
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i. Confidentiality:
We respect the privacy and confidentiality of our clients and their properties. We understand that our clients trust us with the access to their homes and business, and we take this responsibility very seriously. We will not share or provide any information about our clients or their properties to any third party, unless required to do so by the law. We prioritize the trust and confidentiality of our clients, and we maintain strict confidentiality standards thought our business operations.
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j. Termination:
We reserve the right to terminate the agreement if the client engages in unlawful
activities, fails to make full payment, or discloses confidential information about our company or our services. The client has the obligation to terminate the agreement providing a 2 weeks’ notice period. In the event we disclosed confidential information about the client or property the client has the right to terminate the agreement. We maintain a strict standards regarding our business operations, and we expect our clients to maintain the same level of professionalism and respect their interactions
with our company.
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k. Governing Law:
This agreement shall be governed by and interpreted in accordance with the laws of
Vancouver, BC. Any disputes or claim arising out of or in connection with this agreement shall be subject to exclusive jurisdiction of the Courts of Vancouver, British Columbia. We ensure that all our business practices and operations are in compliance with the laws and regulations of Vancouver, British Columbia, and we prioritize
transparency and honesty in all our business dealings.